Information about your November 2020 and December 2020 Electric and Natural Gas Supply Charges.
In early December, we uncovered a billing error that impacted renewable electricity and/or renewable natural gas supply charges for some Energy Co-op members. The error resulted in affected members receiving a PECO bill for their billing cycle ended in November 2020 that did not include charges for renewable electricity and/or renewable natural gas supply from The Energy Co-op. We notified the affected members of the error in two earlier notifications on December 3, 2020 and December 9, 2020.
Please note that the affected members still received a PECO bill for the November 2020 billing cycle. However, that bill only included PECO’s delivery charges. It did not include The Energy Co-op’s supply charges. All members should be sure to pay their November 2020 PECO bill when it is due.
There is only one way to correct the error for our affected members. Their PECO bill for the December 2020 billing period includes two months of supply charges: the supply charges for the December 2020 billing period, plus another line item for the supply charges for the November 2020 billing period, which were omitted in error from the last PECO bill.
We deeply regret the error, and the confusion, frustration, and inconvenience, it may cause. Please understand that this error did not and will not affect or interrupt the supply of renewable electricity and/or renewable natural gas from The Energy Co-op. We are currently investigating the source of the billing error, which appears to have been caused by an outside vendor that transmits data to PECO for The Energy Co-op. Once we identify the cause for the error, we will do everything we can to ensure that it does not recur.
Please accept our sincerest apologies, and don’t hesitate to call us at 215.413.2122 or email us at firstname.lastname@example.org with questions or concerns.
1315 Walnut Street, Suite 1000
Philadelphia, PA 19107