Thank you for calling The Energy Co-op, this is [Your Name]. May I please ask who’s calling?
Nice to meet you! Are you a member of The Energy Co-op?
And is this a good phone number to get back to you if we’re disconnected?
If caller is an ECAP member, confirm zip code from Salesforce.
If caller is not an ECAP member, ask: What zip code are you calling us from?
How can I help you today?
That’s great, I can definitely help you with that. Really quick though – could you tell me how you heard about us?
Glad to hear it! Do you mind sharing who referred you?
After assisting the caller with all of their initial questions…
Would you like to receive additional information now about [PROGRAM(S) OF INTEREST]?
Our Renewable Electricity program offers 100% wind and solar to your home or business, with an option to purchase 100% renewable electricity generated right here in Pennsylvania. By enrolling, you’re directly supporting investment in local, clean energy jobs.
Our Renewable Natural Gas program provides 100% renewable natural gas to your home or business. RNG is used like conventional natural gas, but is recovered sustainably without any drilling or fracking.
Our Home Heating Oil program provides members with affordable, transparently-priced heating oil. We’ll connect you with one of our suppliers with whom you can arrange will call or automatic deliveries.
If the caller is ready to enroll in one or more of our programs, click here to access our internal enrollment form.
Would you like to enroll in [PROGRAM(S) OF INTEREST]?
The Energy Co-op publishes a monthly newsletter, The Current. It features local and national news about the renewable energy sector, and offers the latest details on recent Energy Co-op blog posts, upcoming events, and what articles our staff are reading. Do you want to be added to the mailing list?
Select one or more reasons this caller called us.
1515 Market Street, Suite 1200
Philadelphia, PA 19102